Jump to general payment help, council tax payment help, registration help or other.
Q. What cards do you accept?
Glasgow City Council is now able to accept payment from various credit/debit cards. We accept payments from the following cards:
Q. Where is my 3 digit card security code?
Your 3 digit card security code can be found on the reverse of your card.
Q. How long does it take for my payment to be received?
Payment requests are subject to authorisation and clearance timescales like other payment methods. It will therefore take up to 4 working days for your payment to be received.
Q. How can I check what payment requests I have submitted?
If you are a registered user, simply log in and click on 'View payment history' located on the menu. This allows you to view all the payment requests that you have made as a registered user online.
Please note that this screen is a record of payment requests only and will not confirm successful processing of payments.
Q. Where can I find my Council Tax customer reference number?
You can find your customer reference number on any Council Tax correspondence you have received from Glasgow City Council.
On your Quickcard, your reference number can be found at the bottom right-hand corner of the card.
Glasgow City Council is now operating a new Council Tax System. This means your reference number will change however if you have an old style bill you can still use the reference number on it.
On your old style bill, the reference number can be found at the top left-hand corner above your address. You only need to enter the first 14 digits of the reference number (excluding any spaces) as illustrated below:Illustration of Old style Bill
New Style Bill
If you have a new style bill your 9 digit reference number is located half way down the bill on the left hand side, as illustrated below.Current year payment
When making a payment for the current year you should quote the 9 digit reference number.Arrears year payment
If your payment is for an arrears year, you must quote the 9 digit reference number plus the 3 digit BILL No.
If your BILL number is only 1digit please precede this number by two zeros, e.g. BILL No. 8 you must quote 008. If your BILL number is 2 digits e.g. Bill No 18 you must quote 018. All 12 digits must run together leaving no spaces.
The BILL No. is located below the reference number, as illustrated.Illustration of New style Bill
Q. Where can I find my Reference No?
The reference number is located midway on the left hand side of the invoice.
Q. What information do I need to give?
You are required to enter the reference number and amount as well as your card details.
Q. Where can I make enquiries about my invoice?
Payment enquiries can be made via the Treasury Section - SSCTreasury@glasgow.gov.uk. Any non-payment enquiries must be made to the relevant Department listed on the back of your Invoice, quoting your reference number.
Q. How long will it take for this payment to be received by GCC?
Payment requests are subject to authorisation and clearance timescales like other payment methods. It will therefore take up to 4 working days for your payment to be received